FAQs

Product FAQs

What size do the caps come in?
All caps come in one size and fully adjustable.

When is your next sale
We offer several sales and discounts throughout the year so the best way to be always informed is to subscribe to our newsletter so you will receive advance notifications and we also suggest you keep an eye on our social media.

How do I know if the cap I want is in stock?
Anything out of stock will display a label telling you so.

Can you tell me if you're getting an item back in stock?
We do restock certain styles on a regular basis but cannot guarantee all styles/sizes will become available. The best way to be sure is to send us information on the product and we can let you know when we might expect more back in. Due to the range of caps we offer, we are confident that we will have something in stock to suit your requirements

Do you have a catalogue of all your trucker hats available?
Our whole range of caps can be found on our website. Customers who wish to be kept informed of new styles should subscribe to our Email Newsletter

How do I subscribe to your E-mail Newsletter?
Our Newsletters are emailed to subscribers when we have something exciting to tell you. This gives you the chance to be the first to hear about our latest styles. Subscription is free. When you place an order, we also give you the opportunity to opt-in to our newsletter. We respect your privacy and will not pass on your details to any other companies or organisations and will only use your email to send you the newsletters. You can also unsubscribe at any time. For full details read our Privacy Policy

How do I opt-out of the E-mail Newsletter?
To opt-out of our email newsletter, simply click on the ‘Unsubscribe’ link at the bottom of the email we sent you. You will then be instantly unsubscribed and will receive no further E-mail Newsletters unless you choose to re-subscribe to them. If you have an account with us, you can also update your mailing preference in the My Account area

How do I know if my Money Driven Cap is Genuine?
Firstly, ordering your cap from the official Money Driven website or an official online store we stock in. We advise not to purchase from unofficial sources, particularly auction websites.



Order FAQs


My order hasn’t arrived?
First of all we are truly sorry to hear this, all products are tracked and updates can be found via tracking information sent by email. We will need to allow for an additional 5 working days before we can confirm your product has been officially lost. In the event of this unfortunate scenario please get in touch through our contact us page or email on info@moneydrivenclothing.co.uk.

What types of payment do you take?
As well as PayPal, we accept Visa, Visa Electron, Mastercard and Switch/Maestro debit and credit cards. Look for these symbols on your card - if your card has one, then you can use it

Is ordering through the website secure?
Yes, our website is run & hosted by Shopify who is Certified level 1 PCI DSS Compliant. This means you are buying from us via a secure connection.  All payments processed are PCI compliant so you can buy with security and comfort

Are my card details stored in your system?
No. For your added protection your card details are not stored on our system. You will need to enter your card details each time you purchase from us

Can I ship my cap to a different address?
Yes you can. You must still enter your billing address which will be authenticated when you place your order. If your delivery address is not in the same country as your billing address, you may find that the currency of your order changes to reflect that delivery country.

I tried to place an order and it was unsuccessful - why?
Make sure enter your card details correctly. We require the card number (the long number that runs through the middle of the card), the expiry date and the CVN (The Card Verification number - the last three digits on the reverse of the card). If you have a Switch/Maestro card, your card may also have a Card Issue Number and/or a Issue Date. If your card has these, you must enter them exactly as presented on the card.

Other reasons for an unsuccessful order might include: Card expired, Card not authorized by the issuing bank, Address not successfully verified etc. For security reasons we cannot disclose the exact reasons for an unsuccessful order

My Item is faulty, what can I do?

In the event that the product is faulty or defective for whatever reason, please contact via the contact form at the bottom of the page with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Please do not send the product back before we have authorised you to do so.

I’ve forgotten my username and/or password - how can I retrieve these? Go To My Account . You can retrieve these easily by using our “forgotten password” tool which will email you a reminder.

My contact details have changed - how can I change these?
Log in to your My Account at any time and update your details, including your address and telephone number

What happens if an item I order is not in stock?
On the rare occasion that we are unable to supply a cap that you have ordered, we will notify you by email. We may offer an alternative product or we can provide a full refund


Shipping FAQs


How much does delivery cost and how long does it take for my goods to arrive?
Shipping costs and delivery timescales can be found on shipping information. They vary depending on what kind of delivery you choose and what country the order is being shipped to

Can I track the status of my delivery?
Yes, all orders can be tracked. Your tracking code will be sent via email along with link to track item. If this has not been received, please get in touch via our contact us page or email us directly on info@moneydrivenclothing.co.uk

Can I change or cancel an order once it’s been placed?
Please note that our operation is fully automated so once an order is successfully placed online, it will immediately process through our systems and into our warehouse for processing for dispatch. We therefore cannot guarantee that we can amend or cancel orders once they have been placed. In the event of this please contact us ASAP via our contact us page or email us directly on info@moneydrivenclothing.co.uk

What is my order reference number?
In all correspondence with us, please quote your ‘Order Reference Number.’ This is your unique order number, we will give you this order number on the confirmation page when you place your order, as well as on the order confirmation email we send you. You may also Log into your online account to view your transactional history where you will be able to


General FAQs


Do you have a physical store?
No we don’t! we are a true online store

Can I add a discount code after placing my order?
Unfortunately we are unable to reimburse the cost of discount codes once the order has been placed. Please make sure to add the code before placing the order being careful to remember that the codes often have an expiry date.

You still haven’t answered my question…
Please email us at info@moneydrivenclothing.co.uk and one of our team will get back to you as soon as possible.